• Customer Treatment Certification - Dealership has achieved the highest levels of customer-oriented sales and service targets
• Employee Engagement Certification - An annual employee survey is completed to promote the voice of employees and a customer-driven culture
• Process Certification - Dealership successfully demonstrates processes that support excellence in customer handling
• Training Certification - Employees attained the highest level of required FCA-certified training
• Facility Certification - Dealership provides a clean, comfortable environment for customers