•    Customer Treatment Certification - Dealership has achieved the highest levels of customer-oriented sales and service targets

•    Employee Engagement Certification - An annual employee survey is completed to promote the voice of employees and a customer-driven culture

•    Process Certification - Dealership successfully demonstrates processes that support excellence in customer handling

•    Training Certification - Employees attained the highest level of required FCA-certified training

•    Facility Certification - Dealership provides a clean, comfortable environment for customers