Frequently Asked Questions

Can I get a ride home when I drop off my car?

Answer:Yes, we would be happy to provide this service to you. We want each customer’s visit to be a positive experience and will work diligently towards that goal. We provide a pickup and delivery service.

How can I get a rental car?

Answer:If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

How long will the repairs to my vehicle take?

Answer:Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.

Can I get other work done on my vehicle while it is in the body shop?

Answer:Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.

Can you match the paint color?

Answer:Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

If my vehicle’s frame is damaged is it a total loss?

Answer:No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of-the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

Will the parts be ordered before I drop off my car for repair?

Answer:Absolutely. We generally order your vehicle’s parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later unless your vehicle is found unsafe to drive, then we would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time.

How will I know when my car is done?

Answer:You will be notified when your vehicle is ready to be picked up. You can also check the status by calling Van Horn Collision Center during the repair process.

Are you open on Saturday?

Answer:The dealership is open for vehicle pick up and drop from 8:00 a.m. to 5:00 p.m. on Saturday. Estimates are by appointment only on Saturday.

Have More Questions? Contact Us Today!